23/04/2019

Centralized or de-centralized WFM: 5 ways to strike the perfect balance

New business models and organizational change have put the debate over centralized versus decentralized workforce planning back on the table. Kanogo Njuru at Teleopti advocates a balanced approach using Workforce Management (WFM) technology to blend all types of service organizations. In the past, workforce planning was often managed by local teams out in the field. […]

Centralized or de-centralized WFM: 5 ways to strike the perfect balance

New business models and organizational change have put the debate over centralized versus decentralized workforce planning back on the table. Kanogo Njuru at Teleopti advocates a balanced approach using Workforce Management (WFM) technology to blend all types of service organizations. In the past, workforce planning was often managed by local teams out in the field. […]

Netflix expands global customer care with Teleopti’s flexible, cloud-based Workforce Management solution

Teleopti today announced that Netflix, the world’s leading provider of online entertainment and streaming services, has selected the company’s strategic, cloud Workforce Management (WFM) suite to increase the flexibility of staff planning and support complex, global customer service operations. With 139 million memberships in over 190 countries, California-based internet entertainment service Netflix has embarked on […]

Majority of companies not confident about ‘business as usual’ 24 hours after a cybersecurity incident – NTT Security poll

The clock starts ticking immediately following a cybersecurity incident with the first 24 hours vital in terms of incident response. According to a new social media poll by NTT Security, the specialised security company and centre of excellence in security for NTT Group, the majority (59 per cent) of respondents admit they are not confident […]

Setting new standards for success – 5 steps for redefining KPIs

Measuring all-round performance should be a continual process. In Teleopti’s second blog on the subject of change, Patrik Vesterberg outlines a five-step methodology for defining metrics that add real business value. My first blog about change discussed how resistance to doing things differently is the arch nemesis of customer service. One aspect of adopting change […]

UK data expert targets global business market with software innovation

A leading UK innovator in business intelligence solutions is targeting a global market of more than five million users with the launch of a new software service aimed at bolstering corporate security. Power BI Sentinel has been officially launched at SQLBits – the largest four-day Microsoft data conference ((Feb 27 – March 2)) to be […]

Information Builders named a Leader in Ventana Research’s 2019 Value Index for Mobile Analytics and Business Intelligence

Industry-leading scores for Manageability, Capability, and Reliability earn designation in three categories New York, NY ¬– February 21, 2018 – Information Builders, a leader in business intelligence (BI), analytics, and data management solutions, today announced that the company received the overall top score for Manageability, as well as strong scores in Capability and Reliability, resulting […]

Former global leader of financial services at PwC, Nigel Vooght, joins Inforalgo as non-executive chairman

The high-profile appointment will further fuel Inforalgo’s next phase of growth, as the company takes its intelligent cloud-based data automation platform and Regulatory Reporting solutions to the global market London – February 11th, 2019 – Inforalgo, the Capital Markets data automation specialist, has announced the appointment of Nigel Vooght, the former Global Leader of Financial […]

 © 2012 Cool Gadgets Definitive Guide.

Cool Gadgets Definitive Guide is your latest source for cool gadgets and gizmos news and reviews. Find cool gadgets and the latest gizmos, a cool gadget blog featuring smartphones, gizmos and cool stuff for geeks. We have avid readers and feature the latest gadgets in United States of America, United Kingdom, Canada, Australia, Ireland, South Africa, New Zealand, Philippines, Singapore, India, Hong Kong, Puerto Rico, Nigeria, India, Pakistan, Russia, China, Brazil, Saudi Arabia, Japan, Malaysia, Germany, Dubai, Italy and Ghana.