21/07/2019

Centralized or de-centralized WFM: 5 ways to strike the perfect balance

New business models and organizational change have put the debate over centralized versus decentralized workforce planning back on the table. Kanogo Njuru at Teleopti advocates a balanced approach using Workforce Management (WFM) technology to blend all types of service organizations. In the past, workforce planning was often managed by local teams out in the field. […]

Centralized or de-centralized WFM: 5 ways to strike the perfect balance

New business models and organizational change have put the debate over centralized versus decentralized workforce planning back on the table. Kanogo Njuru at Teleopti advocates a balanced approach using Workforce Management (WFM) technology to blend all types of service organizations. In the past, workforce planning was often managed by local teams out in the field. […]

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