02/07/2020

8 Scam Calls Every Second in the UK – The Truth Behind Foreign Call Centre Scams

Overseas call centre scams have been a massive problem in the UK for a number of years, and it’s still ongoing, with an average of 21 million scam calls per month in the UK – that’s 8 per second. BBC’s ‘Panorama – Spying on the Scammers’ last night showed a huge amount of insight into […]

1-day Data Centre Pricing Seminar in London – combining up to date market analysis with guest speakers across the Data Centre industry

Datacentrepricing.com (DCP) and Whetherby Research are pleased to announce the first Data Centre Pricing Seminar, a one day event to be held in central London on the 31st October 2019. The Seminar is to feature new analysis of the European third party Data Centre market and key trends highlighting the growth in Data Centre space […]

What happens next? 3 Steps to contact centre compliance

Rob Crutchington at Encoded looks at the impact of GDPR on contact centres and discusses three ways to help them remain compliant using technology Contact centres are challenging places. There is certainly plenty to think about with the rising cost of salaries, managing schedules to meet customer demand, looking after staff wellbeing, PCI DDSS compliance […]

SOCCER AID 2019 – CONFERO’S CALL CENTRE STAFF HELP UNICEF TO RAISE MILLIONS

• 60 volunteers from Confero Call Centres provide their time to Soccer Aid for Unicef to handle donation calls from the UK Public. • All public donations to Soccer Aid for Unicef will be matched by the UK government. To donate, visit www.socceraid.org.uk. • Soccer Aid for Unicef will be broadcast exclusively live on ITV […]

Carbon Black Joins Forces with VMware to Enhance Security for the Software-Defined Data Centre

AppDefense to leverage CB Collective Defense Cloud as a feed into its application classification process Reading, UK. – 29th August 2017 — Carbon Black, the leader in next-generation endpoint security, today announced it has joined forces with VMware, Inc., to provide VMware AppDefense TM customers with the ability to leverage Carbon Black’s Collective Defense CloudTM […]

A day in the life of a contact centre card payment – what does happen to your money? Rob Crutchington of Encoded

Have you ever thought about what happens once you enter your debit or credit card details into an automated system or read them out to a contact centre agent? The answer isn’t easy but it is more straightforward than many would like you to believe, so stay with me as I take you through a […]

The ‘customer hangout’ is the contact centre of the future according to Syntec’s white paper

Syntec Press Release The ‘customer hangout’ is the contact centre of the future Syntec’s latest ‘cloud-gazing’ white paper researches the development priorities needed by contact centre and IT managers to satisfy modern digital-age consumers. The results of the Institute of Customer Service’s UK Customer Satisfaction Index (UKCSI) in July 2014 confirm a national downward trend […]

DIGITAL REALTY ACQUIRES THREE-PROPERTY DATA CENTRE PORTFOLIO IN PARIS IN SALE/LEASEBACK TRANSACTION WITH BOUYGUES TELECOM

Digital Realty Trust, Inc. (NYSE: DLR), a leading global provider of data centre solutions, has completed the acquisition of a three-property data centre portfolio in the Paris area, from Bouygues Telecom, France’s third largest telecommunications operator, providing fixed and mobile communications and Internet services to households and businesses, as well as cloud computing packages to […]

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