25/09/2018

Keep calm and de-scope! PCI DSS compliance for contact centres

Keeping your data secure without stifling innovation is possible with a little planning and technology. Colin Hay at Puzzel met up with Tony Smith at PCI Pal to discuss how to make compliance and customer experience the perfect match. Here are their thoughts and 3 ways to de-scope your contact centre. As many more of […]

Email in contact centres: 5 reasons to give it a second chance

Colin Hay at Puzzel assesses the latest research and believes it’s time to raise the bar for humble emails Despite being the first of the non-voice multimedia channels, email was initially doomed to failure when it was introduced well over 10 years ago. With response times stretching into many days, if not weeks, appalling levels […]

Email in contact centres: 5 reasons to give it a second chance

Colin Hay at Puzzel assesses the latest research and believes it’s time to raise the bar for humble emails Despite being the first of the non-voice multimedia channels, email was initially doomed to failure when it was introduced well over 10 years ago. With response times stretching into many days, if not weeks, appalling levels […]

Helping Contact Centres Become More Valued Assets, the latest blog from Puzzel

Contact centres and those in them work hard. In fact they are obsessive about efficiency and reduced cost to serve. That’s the problem – too much attention on the wrong thing. While contact centres remain content to act as a dustpan and brush to the rest of the organisation, they will always be under appreciated […]

Are Foreign Call Centres to Blame for Telephone Fraud

The overseas connection: why banks are to blame for rise in cyber-crime – Kis Finance launch brand-new advice guide to keep consumers safe. “Banks and other financial institutions must share the blame for the frightening rise in cyber-crime and internet fraud which has already affected more than four million people in the UK,” says Alan […]

Keysource Awarded Major Contract to Design Nationwide Network of Data Centres Throughout China

Chayora, a Hong Kong-based data centre infrastructure company, has chosen Keysource as its lead design consultancy partner for a nationwide network of world-class, licensed data centre campuses in some of China’s most important cities. These will enable international online companies to effectively access the vast and rapidly developing Chinese market, providing the most reliable and […]

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