10/12/2019

Node4 achieves PCI compliance certification for physical controls at its data centres

Managed service provider successfully attains PCI compliance for ensuring a continually high standard of physical security at three data centre locations. Derby, UK – 24 September 2019 – Node4, the cloud, data centre and communications solutions provider, has today announced the completion of its Payment Card Industry (PCI) compliance for physical controls 9 and 12, […]

What happens next? 3 Steps to contact centre compliance

Rob Crutchington at Encoded looks at the impact of GDPR on contact centres and discusses three ways to help them remain compliant using technology Contact centres are challenging places. There is certainly plenty to think about with the rising cost of salaries, managing schedules to meet customer demand, looking after staff wellbeing, PCI DDSS compliance […]

Keep calm and de-scope! PCI DSS compliance for contact centres

Keeping your data secure without stifling innovation is possible with a little planning and technology. Colin Hay at Puzzel met up with Tony Smith at PCI Pal to discuss how to make compliance and customer experience the perfect match. Here are their thoughts and 3 ways to de-scope your contact centre. As many more of […]

Advanced names Phil Lea as Head of Security and Compliance

British software and services company Advanced has hired Phil Lea as Head of Security and Compliance, further strengthening the company’s leadership team to deliver technology solutions with security in mind. Reporting to Jon Wrennall, Chief Technology Officer (CTO), Phil will focus on customer security, security technologies and governance. This will include enhancing the tools that […]

BYOD and Continuous Compliance Trends Drive ForeScout to Achieve Record Booking and Customer Growth

Cupertino, Calif. — 17 January 2013 — ForeScout Technologies, Inc., the leading provider of real-time network security solutions for Global 1000 enterprises and government organisations, today announced record corporate growth in 2012. Fueled by massive adoption of BYOD in the enterprise and market leading innovations in network access control (NAC) and endpoint compliance, the company’s […]

Telsis Throws Compliance Lifeline For German Operators As Emergency Services Location Information Deadline Looms

Telcos unready to meet emergency calls regulations by the end of 2012 deadline have been thrown a lifeline by German market specialist Telsis. The services-to-infrastructure vendor has unveiled a non-disruptive plug-in solution that automatically adds location information to calls made to emergency numbers. Three regional operators have already placed orders and Telsis’ German sales and […]

The Claims Guys adopt new QA technology to optimise compliance and maximise agent potential

- New solution automates QA procedures, improves ‘pack-back’ rates and supports continued Treating Customers Fairly (TCF) culture Birmingham, 6th November 2012 – Infinity CCS, a global provider of contact centre technology solutions has been selected by claims management specialist, The Claims Guys Ltd, to supply a solution that provides an automated QA process that will […]

New Pill To Cure Corporate Compliance

Compliance challenges for organisations are now one giant step closer to being massively reduced thanks to the latest version of an enterprise wide solution that’s ticking all the boxes for or organisations of all types and sizes. RuleSafe® v4.0 uses a potent combination of personalised and targeted communication, special benchmarked measuring and enforcement to maximise […]

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