26/01/2020

A day in the life of a contact centre card payment – what does happen to your money? Rob Crutchington of Encoded

Have you ever thought about what happens once you enter your debit or credit card details into an automated system or read them out to a contact centre agent? The answer isn’t easy but it is more straightforward than many would like you to believe, so stay with me as I take you through a […]

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