21/10/2020

Boomi Announces Winners in Annual Customer Awards, ‘2019 Boomi Blue Challenge Awards’

Chesterbrook, Pa. – Jan. 27, 2020 – Boomi™, a Dell Technologies™ business, announced today the winners of its annual Boomi Blue Challenge awards. The awards recognize customers in North America, APJ and Europe, that have showcased how they’ve used Boomi’s data integration platform to unify data, applications, systems, processes and people during the past year […]

Imprivata recognises UK healthcare customer successes at prestigious awards ceremony

Proven ROI, innovation, early adoption and clinical excellence celebrated by Imprivata and its customers London, England — Imprivata®, the healthcare IT security company, recognised the achievements of its UK customers with a range of awards announced at an impressive all-day HealthCon event and ceremony held at BMA House in Central London. In total, there were […]

Dynama opens a new office in Canberra, Australia to support business growth and to offer enhanced customer services

London, UK & Canberra, Australia – Dynama, an Allocate Software company and a global supplier of strategic workforce planning software solutions has opened a new, larger office in Canberra, Australia to accommodate the company’s rapid growth. The new location provides more space including better meeting room and workshop facilities for customers. The larger premises are […]

Netflix expands global customer care with Teleopti’s flexible, cloud-based Workforce Management solution

Teleopti today announced that Netflix, the world’s leading provider of online entertainment and streaming services, has selected the company’s strategic, cloud Workforce Management (WFM) suite to increase the flexibility of staff planning and support complex, global customer service operations. With 139 million memberships in over 190 countries, California-based internet entertainment service Netflix has embarked on […]

Customer journey mapping – five pitfalls to avoid,from Puzzel

Five mistakes to avoid from Thomas Rødseth at Puzzel At first glance, customer journeys are pretty simple. You offer something and a customer buys it but delve a little deeper and customer journeys can be quite complex. Today, customers engage with your business in a multitude of ways and from many different starting points, for […]

Benu Networks Receives 2017 CUSTOMER Magazine Product of the Year Award

Benu Networks Receives 2017 CUSTOMER Magazine Product of the Year Award Virtual Service Edge Platform Honored for Exceptional Innovation BILLERICA, Mass. – (BUSINESS WIRE) – March 23, 2017 — Benu Networks, a leading provider of innovative virtual network solutions that enable service providers to rapidly create and deliver next generation IP services, today announced that […]

Research Shows Personalised, Proactive Service Becoming the Standard for Modern Customer Outreach

Major new market research shows how brands are getting a lot more personal and proactive when it comes to connecting to customers Dublin, Ireland & Wokingham, UK. March 2, 2017 – Customer engagement services leader VoiceSage, in partnership with the UK Contact Centre Forum (UKCCF), has published in-depth market research that presents a true snapshot […]

Adactus Housing Group Drives Customer Care With 360 Tenant Portal from 1st Touch

Adactus Housing Group is implementing the 360 Tenant Portal from 1st Touch (www.1sttouch.com). The new system provide an impressive online resource, enabling easy self-service access to a broad range of customer services for tenants. The software will improve on the group’s existing online services, augmenting the group’s award-winning incoming call centre and extensive customer care […]

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