23/07/2019

Netflix expands global customer care with Teleopti’s flexible, cloud-based Workforce Management solution

Teleopti today announced that Netflix, the world’s leading provider of online entertainment and streaming services, has selected the company’s strategic, cloud Workforce Management (WFM) suite to increase the flexibility of staff planning and support complex, global customer service operations. With 139 million memberships in over 190 countries, California-based internet entertainment service Netflix has embarked on […]

Customer journey mapping – five pitfalls to avoid,from Puzzel

Five mistakes to avoid from Thomas Rødseth at Puzzel At first glance, customer journeys are pretty simple. You offer something and a customer buys it but delve a little deeper and customer journeys can be quite complex. Today, customers engage with your business in a multitude of ways and from many different starting points, for […]

Benu Networks Receives 2017 CUSTOMER Magazine Product of the Year Award

Benu Networks Receives 2017 CUSTOMER Magazine Product of the Year Award Virtual Service Edge Platform Honored for Exceptional Innovation BILLERICA, Mass. – (BUSINESS WIRE) – March 23, 2017 — Benu Networks, a leading provider of innovative virtual network solutions that enable service providers to rapidly create and deliver next generation IP services, today announced that […]

Research Shows Personalised, Proactive Service Becoming the Standard for Modern Customer Outreach

Major new market research shows how brands are getting a lot more personal and proactive when it comes to connecting to customers Dublin, Ireland & Wokingham, UK. March 2, 2017 – Customer engagement services leader VoiceSage, in partnership with the UK Contact Centre Forum (UKCCF), has published in-depth market research that presents a true snapshot […]

Adactus Housing Group Drives Customer Care With 360 Tenant Portal from 1st Touch

Adactus Housing Group is implementing the 360 Tenant Portal from 1st Touch (www.1sttouch.com). The new system provide an impressive online resource, enabling easy self-service access to a broad range of customer services for tenants. The software will improve on the group’s existing online services, augmenting the group’s award-winning incoming call centre and extensive customer care […]

Mitsubishi Electric transforms productivity and improves customer service with Advanced ConsultCRM

Mitsubishi Electric (Mitsubishi) has transformed the efficiency and productivity of its sales, marketing and customer service teams with Microsoft Dynamics CRM from Advanced ConsultCRM. The consolidation of client information within a single system and the ability to record all interactions with customers has been central to optimising service levels. Mitsubishi Electric is a global leader […]

Richmond Housing Partnership sets new standard in customer services with Advanced ConsultCRM

Richmond Housing Partnership sets new standard in customer services with Advanced ConsultCRM 4 December 2014 – Richmond Housing Partnership (RHP) has transformed customer service levels by implementing a CRM solution from Advanced ConsultCRM. Microsoft Dynamics CRM is being used to provide same-day response levels to more than 400 payment and maintenance queries handled by RHP’s […]

The ‘customer hangout’ is the contact centre of the future according to Syntec’s white paper

Syntec Press Release The ‘customer hangout’ is the contact centre of the future Syntec’s latest ‘cloud-gazing’ white paper researches the development priorities needed by contact centre and IT managers to satisfy modern digital-age consumers. The results of the Institute of Customer Service’s UK Customer Satisfaction Index (UKCSI) in July 2014 confirm a national downward trend […]

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