How to avoid the 5 most common mistakes in forecasting in the contact center

According to Nick Brook at Teleopti, resource forecasting in contact centers needn’t be a complicated affair. Start by avoiding the most common mistakes and stick to the basics. Today’s contact centers are complicated beasts. The people working in them are expected to be super-agents with multiple skills and knowledge. While customers expect to receive consistent […]

Netflix CEO: Sorry We Made A Forecasting Error, Future Is Still Bright

Sorry Netflix but a “forecast error” on your part doesn’t make your numbers look any better. Netflix CEO Reed Hastings and CFO David Wells spoke with investors on Tuesday about third quarter earnings. According to Hastings numbers were not bad, forecasts by the company were just incorrectly tabulated. Speaking to investors Hastings said growth was […]

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