16/07/2019

The Claims Guys adopt new QA technology to optimise compliance and maximise agent potential

- New solution automates QA procedures, improves ‘pack-back’ rates and supports continued Treating Customers Fairly (TCF) culture Birmingham, 6th November 2012 – Infinity CCS, a global provider of contact centre technology solutions has been selected by claims management specialist, The Claims Guys Ltd, to supply a solution that provides an automated QA process that will […]

Big Data solution to help world leading insurance group RSA to improve service and optimise costs through better insight and systems integration

QPC today announced that RSA, one of the world’s leading multinational insurance groups, has chosen the MIG Information Gateway for contact centres operating as part of its UK business. The significant investment in QPC’s innovative Information Gateway technology will enable RSA to both improve customer service and optimise their operational costs. QPC’s MIG is a […]

Camwood helps Babcock International optimise its application estate

LONDON, 10th September 2012 – Camwood, the company with the leading expertise in application migration and portfolio management, has recently completed a major project with Babcock International, the UK’s leading engineering support services company, to discover, analyse and rationalise over 22,000 applications across Babcock’s estate. Babcock International has over 27,000 staff around the world. After […]

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