18/07/2019

Agent burnout is a major threat to Customer Service, says Sunrise Software

New article published by UK Service Management company claims a holistic approach to culture and technology is the solution to avoiding poor customer service and boosting revenues UK-headquartered Service Management company Sunrise Software today announced the publication of a new article that suggests agent burnout is a major threat to customer service. Entitled “How is […]

Fortek part of Capita PLC improves customer service for vital 999 services and reduces administration costs with Sunrise Software

Chessington, 20 December 2012 – UK-headquartered service management company Sunrise Software has today announced that Fortek Computers part of Capita Plc has selected its Sostenuto Service Desk software. Capita Fortek provides mission critical systems to public safety agencies and ‘blue light’ services around the world using its Computer Aided Dispatch solutions. Capita Fortek is using […]

Sunrise Software continues commitment to Customer Service Management market with new appointment

Sunrise Software’s Sostenuto CSM set to empower proactive customer service model Chessington, 28 November 2012 – UK-headquartered service management company Sunrise Software today announces the appointment of Jiten Modhwadia as Business Development Manager for Customer Service Management. This appointment underlines Sunrise Software’s continued and increasing commitment to the Customer Service Management (CSM) market and to […]

Speedy Services selects Sunrise Software for HR employee support division at Shared Services Centre

Leading national plant hire group provides staff services supported by Sostenuto Service Desk Solution from Sunrise Software Chessington, 17 October 2012 – UK-headquartered service management company Sunrise Software has today announced that Speedy Services, the UK’s leading equipment rental and support services company, has selected its Sostenuto Service Desk software to provide a support platform […]

Sunrise Software launches Sostenuto Wallboard

Latest addition to portfolio provides real-time visibility of Service Desk performance and rapidly improves decision-making Chessington, 14th August 2012 – UK-headquartered service management company Sunrise Software has today announced the launch of Sostenuto Wallboard. Available immediately, this latest addition to Sunrise Software’s flagship product line has been designed to provide real-time visibility of Service Desk […]

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