01/12/2020

The Guardian tops list in EPiServer mobile news study

Hi,

EPiServer has today published its second UK Mobile Commerce study, revealing that Debenhams, Expedia and Argos have come out on top when it comes to mobile commerce.

The study compares new research into the expectations of mobile shoppers, carried out among 1,000 adults, with the benchmark assessment of 30 top UK retailers’ mobile websites and apps.

Please find the full press release below.

If you have any questions please do not hesitate to contact myself or any member of the EPiServer team at episerver@emlwildfire.com or on 0208 408 8000.

Kind regards,

Katia

The Guardian tops list in EPiServer mobile news study

Mobile has overtaken online and print as preferred method of consuming news

London, UK, 5th June 2013: The Guardian has come out top in delivering the best mobile news experience, according to a new report from EPiServer. The mobile news study assessed the mobile websites and apps of 12 of the UK’s top news publishers*, with The Guardian providing impressively fast browsing, easy to locate stories with clear headlines and GuardianWitness, an innovative citizen journalism app for iPhone and Android.

The study measured the mobile experience across native apps, mobile sites and tablets, rating the UK publishers on elements including speed, functionality, sociability and ease of use. The assessment criteria were defined based on the results of a survey of 1,000 UK smartphone and tablet users into their expectations and demands of a mobile news site.

The Guardian scored an impressive score of 87%, followed by i and The Independent, both scoring 82%. However, the delivery of news via mobile website was lacking from the Daily Mail, Daily Express and The Times, with all scoring less than 50% in the study.

The average score of 67% across all 12 publishers suggests the industry has recognised the importance of mobile in the digital marketing mix, with 100% offering an iPad, iPhone and Android app. However, a third of news publishers do not offer a mobile website and could be missing a trick as mobile websites proved to be marginally more popular with consumers than apps in terms of general browsing.

Consumer behaviour suggests now is a crucial time for publishers to refine their mobile offerings. Almost half (47%) of smartphone and tablet users primarily turn to mobile to keep up with the headlines. Mobile is also the preferred method of consuming news for 42%, ahead of print (19%) and desktop websites (23%).

Scores of the top ten UK news publishers

1. The Guardian – 87%

=2. The Independent, I – 82%

4. Daily Record – 80%

5. Daily Telegraph – 79%

6. Daily Mirror – 78%

7. The Sun – 64%

8. Daily Mail – 49%

9. Daily Express – 47%

10. The Times – 47%

Maria Wasing, VP of Global Marketing, EPiServer, commented, “By making news constantly available, mobile devices are providing publishers with the opportunity of greater reach and engagement with their readers. With the mobile marketplace becoming increasingly complex, it is impressive to see the top publishers offerings apps across a range of devices. Top performer The Guardian is an inspiring example of how publishers can enhance their digital strategies to deliver an engaging experience across multiple channels and devices.”

The EPiServer report ‘Mobile strategy: what consumers want from digital news publishers’, is available to download from www.episerver.com/mobile-news. It compares new research into the expectations and behaviour of mobile users with the benchmark assessment of the mobile websites and apps of the UK’s top 12 news publishers.

*Selected from the ABCs: National dailies, March 2013 list

- Ends -

Notes to Editors

Methodology

The consumer survey was conducted by OnePoll in March 2013 and consulted 1,000 UK consumers. The results of answers to the questions were translated into percentage values.

The publisher benchmark study was conducted by EPiServer in May 2013. A weighting has been applied to the scores achieved by each retailer to award each one an overall score out of 410.

The scoring was based on the following:

• Does the publisher have a mobile-enabled website?

• Does this appear automatically on a mobile device?

• Does the publisher have an iPhone app?

• Does the publisher have an iPad app?

• Does the publisher have an Android smartphone app?

• For each of the above:

o Is the mobile site/app easy to use?

o Does the site load quickly?

o Is login clear and simple?

o Are transactions easy to complete?

o Is video content used?

o Are social network sharing buttons included on article pages?

o Is there a site search function?

o Does the width of the screen fit the device?

o Does the page navigate up and down instead of left and right?

o Does it support zooming?

o Are text boxes and the amount of typing on the page kept to a minimum?

o Does it match the look and feel of the main site?

o Does the mobile site give the option to switch to the normal (desktop) version of the site?

About EPiServer

EPiServer connects ecommerce and digital marketing to help business create unique customer experiences, which generates business results. EPiServer’s platform combines content, e-commerce and multi-channel marketing capabilities to work full-circle for businesses online, from intelligent optimization, lead-generation through to conversion and repeat business.

Sitting at the centre of the digital marketing ecosystem, EPiServer empowers online and IT professionals to create superior customer experience for more than 20,000 websites worldwide. Built on .net, and supported by a pioneering partner network of over 630partners in over 30 countries, EPiServer’s platform gives customers the ability to deliver the right content to the right person in the right format at a time that suits them. This approach means customers can maximize their investment in digital marketing and increase ROI. The company was founded in 1994 and has offices in the United States, Sweden, Denmark, Norway, Finland, The Netherlands, South Africa, Australia, Spain, UAE and the United Kingdom. EPiServer is controlled by the IK2007 Fund. IK Investment Partners is a European private equity firm with Nordic roots, managing €5.7 billion in fund commitments.

For media information, please contact:

Katia Bouznik

EML Wildfire Technology PR

episerver@emlwildfire.com

0208 408 8000

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